This Privacy Policy (“Privacy Policy”) explains how MEMRI, a unit of ZYTHORIX GLOBAL SOLUTIONS PRIVATE LIMITED (CIN: U62099BR2025PTC080933, GSTIN: 10AACCZ8420A1ZY) (“MEMRI”, “we”, “our”, or “us”), collects, uses, stores, discloses, and protects your information when you access or use our website, mobile site, social media pages, products, and related services (collectively referred to as the “Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our Platform or providing us with your personal information.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Shipping and Billing Address
- Payment-related information (processed through secure third-party payment gateways)
- Any information voluntarily provided through forms, customer support requests, reviews, or communications.
Technical Information
When you access our Platform, we may automatically collect:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Location Information (where permitted)
- Website Usage Data
- Cookies and Similar Technologies
Order Information
We collect information related to:
- Products Purchased
- Order History
- Delivery Details
- Customer Preferences and Interactions
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Deliver personalized memory products and services.
- Communicate regarding orders, deliveries, returns, and customer support.
- Improve our products, services, and website experience.
- Send updates, promotional offers, and marketing communications (subject to your preferences).
- Detect, prevent, and investigate fraud or unauthorized activities.
- Comply with legal obligations and regulatory requirements.
- Maintain records and internal business operations.
3. Sharing of Information
We do not sell your personal information.
Your information may be shared with:
- Courier and logistics partners for order delivery.
- Payment gateway providers for secure transaction processing.
- Technology, hosting, and analytics service providers.
- Legal, regulatory, or governmental authorities when required by law.
- Business successors in the event of a merger, acquisition, restructuring, or transfer of assets.
All third parties are required to maintain the confidentiality and security of your information.
4. Cookies and Tracking Technologies
Our Platform may use cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Analyze website traffic and performance.
- Enhance user experience.
You may choose to disable cookies through your browser settings, though some Platform features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information.
- Withdraw consent where applicable.
- Opt out of promotional communications.
Requests may be submitted using the contact details provided below.
8. Third-Party Services
Our Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, policies, or content of such third parties. Users are encouraged to review their respective privacy policies before providing any personal information.
9. Children’s Privacy
Our products and services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We reserve the right to update, modify, or replace this Privacy Policy at any time. Changes will become effective immediately upon posting on the Platform. Continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.
11. Contact Us
For questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact:
MEMRI
A Unit of ZYTHORIX GLOBAL SOLUTIONS PRIVATE LIMITED
CIN: U62099BR2025PTC080933
GSTIN: 10AACCZ8420A1ZY
Email: support@memri.in
Website: www.memri.in
We will make reasonable efforts to respond to your request within a reasonable timeframe.